TERMS & CONDITIONS
Please read the following terms and conditions before using this site.
All users agree that access and use of this site are subject to the following terms and conditions. If you do not agree then please leave this site.
All products have been carefully selected and manufactured to the highest standard. As some are hand made they may vary in colour, size and materials used from any photograph depicting them.
We make collars from your measurements so it is very important that you give us the correct size for your collar.
Our collars and leads are designed for everyday use under normal conditions our collars and leads are not covered for dogs chewing on them, excessive exposure to water or abrasive surfaces or extreme abuse to them.
Some of our products are custom made so please ensure you have placed your order correctly with colour and size confirmed, as mistakes cannot be rectified once an order had been started.
We cannot replace custom made items due to incorrect ordering or customer error (measuring wrong, ordering the wrong item, etc.). We also cannot take returns, nor replace, custom made items because the customer is not happy with how a product looks that they've ordered. If you have measured incorrectly please contact us to see if we can adjust it for you (at a small cost to you).
To place an order
We accept Visa, Mastercard and American Express cards.
We do not keep credit cards details.
All Purchases are in Pounds Sterling.
When you get an E-mail from us this is only a confirmation that we have received your order.
Once we have checked the price and availability of the goods, we will e-mail you again to confirm that we accept your order. We will send you confirmation when your order has been dispatched.
Products will only be posted to UK & Ireland.
All Prices on this site do not include postage, this will be calculated at checkout.
All our postage cost are calculated on the weight and location of delivery.
Delivery will normally be 3-5 working days
If you buy goods from us and it is faulty or damaged at the time of sale or in the future (up to 12 months max) you are entitled to a replacement, repair or refund.
Your right to cancel
You have the right to cancel your order with us up to 14 days after your order is delivered.
To cancel your order please contact us in writing. You do not have to give us a reason for cancellation, but if you do that will help us improve our services in the future.
We reserve the right to refuse cancellation in respect of the following:
1) Custom made goods.
2) Goods that will deteriorate or expire quickly.
3)Sealed food goods which have been opened after delivery.
You must return goods to us within 14 days of cancellation at your own expense.
We will reimburse all payments when receiving the goods back from you.